1. What payment methods do you accept?
We accept various payment methods, including all major credit and debit cards, net banking, UPI, and popular digital wallets like Google Pay, Paytm, and PhonePe.
2. Do you offer international shipping?
Yes we offer world wide shipping on prepaid orders only.
3. What are the shipping charges?
Shipping is free on all orders
4. How long will it take for my order to arrive?
Orders are typically processed within 1-2 business days. Delivery usually takes 5-7 business days, depending on your location. You will receive an email with tracking details once your order has been shipped.
5. Can I track my order?
Yes, once your order has been shipped, you will receive an email with the tracking number and a link to track your order online.
6. How do I initiate a return?
To initiate a return, please contact our customer service team at support@navdhaaga.com with your order number and reason for return. We will guide you through the return process and provide a return shipping label if applicable. To know if your purchase falls under valid return category refer to Return & Exchange
7. Can I exchange an item?
Yes, we offer exchanges for items that are of the wrong size or color. Please contact our customer service team to arrange an exchange within 24 hours of receiving your order.
8. What should I do if I receive a damaged or incorrect item?
We apologize for any inconvenience caused. If you receive a damaged or incorrect item, please contact us at support@navdhaaga.com within 7 days of receiving your order. We will arrange for a replacement or a refund as per your preference.
9. Do you offer custom or personalized orders?
Yes, we offer customization options for certain products. Please check the product description for customization details, or contact our customer service team for more information.
10. How can I cancel my order?
You can cancel your order within 24 hours of placing it by contacting our customer service team at support@navdhaaga.com. If the order has already been shipped, we will not be able to cancel it.
11. What are your customer service hours?
Our customer service team is available Monday to Friday, from 9 AM to 6 PM IST. You can reach us via email at support@navdhaaga.com or through our contact form on the website.
12. Do you have a physical store?
Currently, we operate exclusively online and do not have a physical store. You can browse and shop our entire collection on our website.
13. How can I stay updated on new arrivals and special offers?
To stay updated on our latest products, special offers, and promotions, subscribe to our newsletter or follow us on our social media channels.
